# Rajshahi College Alumni Association Return & Refund Policy

The Rajshahi College Alumni Association operates philanthropic funds dedicated to supporting meritorious and financially challenged students, modernizing educational infrastructure, and preserving the historic architecture of Rajshahi College (ESTD. 1873).

Because contributions made through this portal represent voluntary, irrevocable charitable donations and institutional endowments, financial transactions are generally non-refundable once committed. However, the Association recognizes that technical errors or unauthorized transactions may occasionally occur. This document defines the precise criteria and mechanisms under which refund inquiries are handled.

§ 1. General Charitable Contribution Principles

All funds submitted via the portal—including contributions toward the Merit Scholarship Fund, Poor Student Helping Fund, Heritage Building Preservation, or general association welfare—are immediately allocated toward verified collegiate programs in accordance with institutional accounting guidelines.

Consequently:

• Donations freely and intentionally pledged are considered final charitable gifts.
• Membership verification fees and subscription levies cover permanent administrative indexing and identity credentials, and are non-refundable once the credential review has been initiated.

§ 2. Eligible Circumstances for Refund Inquiries

The Alumni Secretariat will promptly investigate and process a full or partial refund under the following verified technical conditions:

A. Technical Duplicate Transactions

If an electronic system error, payment gateway latency, or user double-click causes multiple charges for what was clearly intended to be a single contribution.

B. Erroneous Transferred Amount (Clerical Input Error)

If a donor demonstrably entered an unintended monetary sum due to typographical error (e.g., intending ৳1,000 but accidentally charging ৳10,000), provided the inquiry is lodged before the funds have been formally disbursed to recipients.

C. Unauthorized or Fraudulent Account Use

If an electronic card, bank account, or mobile financial service (bKash, Nagad, Rocket) was utilized fraudulently without the authorized account holder's consent, supported by official banking documentation or formal dispute notice.

§ 3. Ineligible (Non-Refundable) Conditions

Refunds will not be authorized under any of the following circumstances:

• Any contribution for which an official tax exemption certificate, donor verification letter, or public recognition plaque has already been issued.
• Funds that have already been distributed to student scholarship beneficiaries or committed to active civil engineering heritage projects.
• Requests initiated more than 14 calendar days after the recorded transaction date.
• Dissatisfaction with association governance, general voting outcomes, or college academic schedules.

§ 4. Refund Claim Procedure & Documentation

To file a formal refund inquiry, the contributing party must submit a written petition to the Alumni Finance Secretariat within 14 calendar days of the transaction timestamp.

Required Documentation Checklist:

1. Full Name & Contact Information of the contributing party
2. Transaction Reference Identifier (MFS TrxID, Gateway Order ID, or Bank Deposit Slip Number)
3. Date and Exact Monetary Amount (BDT) of the transaction
4. Designated Fund (e.g., Merit Scholarship or Poor Student Fund)
5. Clear Explanation of the operational error or duplicate charge
6. Proof of Deduction: Screenshot or account statement demonstrating the debited amount

Petitions must be submitted via email to: donations@rajshahicollege.edu.bd with the subject line format: [REFUND DISPUTE] - TrxID - Donor Name.

§ 5. Review & Settlement Timelines

The Association follows a transparent dispute resolution timeline:

§ 6. Financial Secretariat & Assistance

For urgent questions regarding pending donations, payment gateway drops, or transaction verification:

• Office: Finance & Audit Secretariat, Historic Administrative Building, Rajshahi College, Saheb Bazar, Rajshahi-6000, Bangladesh
• Email: donations@rajshahicollege.edu.bd / alumni@rajshahicollege.edu.bd
• Phone: +880 721 772412
• Helpdesk Hours: Sunday – Thursday, 9:00 AM – 4:00 PM (BST)